Our Service Promise to You

At Horton Skoda, we pride ourselves on ensuring that the service you receive is the very best possible. 

We are one of only two Škoda Dealers in the UK that works to an ISO 9001 Accredited Quality Management System and, in doing so, we monitor and benchmark actively the quality of all services provided. 

°       Promise – We shall endeavour to book services within 10 days, dependent on courtesy car requirements 

°       Mobility – We offer alternative methods of transportation to keep you mobile 

°       Peace of mind – All of our courtesy cars are fully-insured 

°       Attentive – We shall always ask your permission before carrying out any incidental work that may be required 

°       Trust – There are NO hidden charges 

°       Consistency – On-going training means that high standards of workmanship are maintained always 

°       Pride – We shall always wash and vacuum your vehicle following each service visit

°       Assurance – In the unlikely event of a complaint, your issues will be dealt with properly, fairly and efficiently